Okay, so I don’t normally bash products that take time to create an perfect. I’m hoping this is the scenario with this over the range microwave. The microwave itself is visually appealing but, even with that being said there is some issues in the design. First issue is the glass aka the viewing window you would use to watch your food cook. It’s tinted so dark that you can’t actually see if there is anything cooking. Also the glass touch panel portion completely stops you from see what little you could. It’s due to how high the microwave sits and the viewing angle of your shorter than 6 ft. It also doesn’t help that in all the pictures the manufacturer posts the interior lights appear to be LED, well they’re not. In fact I actually called café and spoke to a representative about why the model numbers are slightly different. Apparently it’s for parts but I also think it’s due to the fact they change the design without letting anyone know. The textured background on the interior of the microwave which is a huge selling point, isn’t textured at all. I had to get two of these microwaves, one was replacing the other. When I asked the representative on the phone why they don’t have that textured background she didn’t really know and said maybe it’s due to them finding a flaw in the design. That’s great but that doesn’t do anything for the consumer who assumes they’re buying all these features that aren’t actually there which depreciates the value of the appliance, in my opinion. Also it’s kind of pointless to have this glass design win the handle which is just an indentation on the side of the microwave where your fingers can go in, it’s inconvenient. Most people don’t open anything with a flat hand. There is usually a gripping gesture that occurs. Well the glass portion of this microwave that is over the stainless steel. That isn’t the portion of your hands come in contact with, it’s the actual black bezel and screen of the microwave. Which leaves streaks like no other. So it’s not really convenient if you’re buying this for the cleanliness factor, especially if you have kids. Another issue I noticed with advertising is online they have them marked at 1050 watts. They are definitely not 1050 W, when you open the door it literally says 1000. So not only am I cosmetically not getting what I paid for, the performance isn’t even up to par. Also, if you have an open concept kitchen that flows into a dining or living area the fans that come on this device to move air from the range below it, assuming you have a range below it, they’re not very quiet. They actually seem louder than my old GE appliance that came with the house. I also have the matching fridge in modern glass, it’s better than the old GE one I had. Lastly, the reason I had to return and swap them out is because close to the door handles, there seems to be this blemish inside of the glass. Not sure if that will allow moisture to accumulate. It’s very visible in some light and it’s be present on both microwaves. This isn’t on par with the quality this device claims to be. It’s when you put a screen protector on a phone but don’t get the air bubbles out. It’s not attractive. I’m very disappointed with the entire staff and development team for this product. Honestly I wish more companies would put their products into testing faces with loyal consumers to see the pros and cons. I don’t want to bash the café line as a whole or the people who developed it, I just want to say there should be an emphasis on what you’re getting when you buy one of these products. The good and bad. The reviews are what sold me in the advertisement. I may be pointing out the flaws but there are some good things. The Alexa feature has worked flawlessly for me, being able to start or stop and pick the time I want to cook food that just by using my voice is nice. It just requires that you have Alexa on your phone or on a device in the house. The visual design is also very sleek and formal. As long as you have the other glass products, everything just flows. But there is a bluish gray hue to it in certain light and that may cause it to conflict with other stainless steel appliances that are in proximity to it. I do however love the cleanliness of the microwave due to its styling. Like others have mentioned, it would’ve been nice if it was compatible with a rack inside that way you could have air circulating from the bottom and the top of whatever it is you’re cooking, but I knew what I was getting and wasn’t getting when I bought this. Overall I would not buy this product again unless I was going solely for the exterior design or the utility of being able to start and stop it with my voice. I have had my product for approximately a month. I now have the second microwave and have had it for a few days. I can’t recommend this if you’re buying it based off of the specs for the ads for it. Just know what you’re getting because you’re not getting what you think you are. Also, careful with the dimensions, I had my contractor raise the cabinet because Cafe adversed the incorrect height. It’s measured off the front which has this trim along the front bottom to maybe hide the bumps under it for the filters. They should advertise the back dimensions and the front. Like places so for fridges when they give dimensions for