ECOVACS Robotics - DEEBOT X2 OMNI Robot Vacuum & Mop with Self Cleaning Auto Empty Station - BLACK

Great vacuum with some quirks. Mopping in particular is a strong suit. Vacuuming does well too. The app is so/so and a bit confusing at least if you're used to some other brands apps. After a few months I started to have some of the issues other reviewers have reported where it acts erratically when navigating. Sensors didn't look dirty but cleaning them fixed the issue. It must be more sensitive to being dirty than other robot vacuums because we've had many over the years and hadn't run into anything like this before.

Mapping is useless. You have to spend time every three weeks just to get a new map. There’s no lock feature to keep the map as it is, so the AI keeps adding rooms after each session. This turns into a total mess because it eventually gets lost and becomes nothing more than a $1.5k paperweight until you reset it again.

Buyer Beware. We bought a Shark robot vacuum several years ago, and (to avoid the pun) it wasn’t great. It worked alright, but after a while it became more annoying to deal with than anything else. We replaced it with a generic stick vacuum, and it still works great. My wife broke her knee, and I’m admittedly terrible at keeping up with vacuuming, so we started talking about giving a robot vacuum another try. Even as she healed it was difficult for her to be on her feet for long periods of time, and I remained more willing to be the focus of her ire than push that stupid stick all over the house every day. I have reaped what I have sown. After tons of research, we decided to splurge and get an Ecovacs Deebot X1 Omni back in May. Worked like a dream. Loved it. She was happy. I was happy. Then around the end of November, this thing started to lose its absolute mind. It began with small things like randomly not being able to find the dock or just stopping in the middle of the floor and giving up, and is now not vacuuming, mostly unable to dock properly (finds the dock, backs in, comes back out, adjusts, backs in, comes back out, adjusts, backs in, repeat until battery dies), and the dock leaks water all over the floor (empties every drop of water in the reservoir onto the floor). I have bought replacement parts, cleaned the entire machine several times, and tried every troubleshooting guide for this robot that I could find. Nothing helped. So I reached out to Ecovacs. I originally called and explained the situation. I was then told that they were going to send me an e-mail and I needed to take video of the robot to prove that it was doing what I said it was. Honestly, I have never been told by a company that they were assuming that I was a liar until I proved otherwise, so I got pretty grumpy. I did what they asked, begrudgingly, because I am currently the owner of a $1000 paperweight only good for watering my floor. I sent them my receipt, videos of it not vacuuming and being generally useless, pictures of a giant puddle, and a description of everything that has been happening. I also said I wanted a new one or my money back (a long shot, I know, but worth trying). In this email exchange I have been told that they will only “try” to fix my vacuum “if” it’s actually doing what I’m saying it is. They will give me a label to send it to them after I resend my receipt that was attached to the original e-mail labeled Ecovacs Best Buy Receipt that they couldn’t find attached to the email that it was (I checked) definitely attached to, and asked me to write them a review (which I would, but Best Buy doesn’t sell this thing anymore, so I guess I’ll just post a review wherever I can). I replied with my receipt attached (again) and asked what happens if they “fix” it and it just breaks again in another six months, and if they were going to send me a box to ship this giant thing in because I don’t still have the original box. The next reply completely ignored my first question, but then assured me that I shouldn’t worry about the box because I could just go buy one myself and then fill it with whatever trash I have laying around the house to keep it from getting damaged during shipping. “For the box, please don't worry. We suggest you buy any box that can put the machine into it. But please make sure that the machine won't be damaged. So, we advise you can find some old newspaper or foam to protect it. That will be ok.” Even if I did buy newspaper or foam for some reason, I don’t have the habit of hanging onto garbage just in case I end up not appreciating spending $1000 to have my floor kind of cleaned for six months. Also I need to send the serial number, which seems like something that should’ve been asked for initially, and ASKED ME FOR THE RECEIPT AGAIN. I am perfectly capable of buying a box and packing materials, but that’s not the point. I have spent an unbearable amount of both money and time on an issue that, after six months, I shouldn’t be dealing with at all. My wife and I are both nurses, and both work 50-60 hours a week. Our free time is valuable and we are both easily insulted when it is wasted. I have contacted Best Buy on the off chance that they’d be willing to stand by the products that they sell, with no response. You would think that a company would at least act like they care when a customer that has spent over $13,000 in their store over the last two years is having a problem, but I guess not. I’ll just go ahead and post this review everywhere. Along with pictures of my puddles and my wife’s broken knee, since I have to prove what I say. Have fun with that. Don’t buy this trash.

I've owned several robotic vacuums over the years and currently have a Roomba i7+ and Braava mop. The Roomba is fine, but I'd never call it great; there always seems to be something weird with the navigation. The Braava mop isn't that great since it pushes the same pad all over the floor vs. dual spinning pads on the Ecovac. The Deebot X2 Omni is on a completely different level, at least on paper. The camera, LIDAR, AI, combined vacuum/mop, cleaning/charging/washing station, etc. all translate into a cutting-edge package vs. nearly every other robotic vacuum. So far, I've used it for about a week and have some thoughts: I got everything set up and sent it out on a mapping run. It's very efficient in this mode and zips around my 2,500 sq-ft main floor much faster than the Roomba. It cleans well but I'm having trouble understanding its navigation behavior. For example, it gets confused as it transitions from hardwood to a thick wool rug. It seems to straddle the rug/hardwood surface meaning half the vacuum is on the rug, and the other half is on the hardwood. This causes the motor to constantly rev up and down, up and down, since the sensor thinks it's continually transitioning from carpet to hardwood, over and over. It's frustrating since the mop pads drag on the carpet (even though they are raised). I find this pretty nasty since the pads were just mopping the hardwood seconds prior, now they are wet and it's "mopping" the rug as they drag. In fairness, I likely need to dial-in the "no-go zones" to prevent this behavior, but I was under the impression the AI/Camera/LIDAR features would better understand the terrain out of the box, meaning it would see cords and try to gently navigate around them. I expected the advanced navigation abilities to recognize a power cord or rug edge and navigate accordingly, but it for now, I have to add no-go zones so it stays out of trouble. The mop/vacuum combo is interesting, but so far I'm not convinced. When it focuses on the hardwood alone, it works great. Vacuums and mops in one line, pulling double-duty. I do find the pads, while raised on carpet, to still drag on the carpet. This is disappointing since the combined cleaning is a headline feature, but I'll likely take the pads off and have it vacuum only. I'll run it as a vacuum or a mop, not both. We are coming from a Braava mop, which we've never really liked. The Braava just pushes a pad all around while spraying, compared to the rotating pads on this unit, which will do a much better job of actually cleaning the floor. The combo cleaning station is great. It just does its own thing, emptying the vacuum bag, cleaning the pads, and carrying on vacuuming/mopping without needing babysitting. Not sure how long I can go without having to clean the cleaning station, but based on the water usage so far, it looks like every 2 vacuum sessions may necessitate switching the water out. It's not too loud, but the vacuum motor does have a pretty high pitch whine that could be annoying if you focus on it. The actual vacuum/mop speed is great and it moves around confidently and quickly (Roomba wanders and slams into things, sometimes sitting to "gather itself" before moving again). The app is fine, if not a little confusing. I'm finding setting no-go zones to be tricky, but maybe that will get better with more use. The speaker/voice on the unit is a bit cheezy; you can barely hear it anyway, so when it talks from across the room, it just sounds like a computer voice that you can barely hear. I haven't used the voice commands yet, but maybe I will in the future. I'd rather control it with the app, at least for now. In all, as a mopping vacuum, I'd give it 2/5 stars. As a vacuum, 4/5 stars. The mop dragging on the carpet is a definite no-go and while I can remove the pads, that defeats the purpose of the entire device. I'm hoping I can figure out if it's a setting I need to change or how to address the mop pad dragging. For now I'm removing the mopping pads so it only vacuums. The power cord issue should be easily solvable with manual no-go zones, but again, I thought the AI/LIDAR/Laser/camera features would just steer around them out of the box. Just seems odd that it will roll into/over cables and if it gets snagged, it aggressively tries to escape, which can drag the lamp off the table. Don't get me wrong, there are many, many reasons to like this vacuum, I just wished it was a smarter robot out of the box. Hopefully it improves over time, but for now, it largely accomplishes what I expected it to do. Once I get the no-go zones set up, I'm confident it will help us keep our floors clean for years to come!

I love my Ecovacs. A very convenient, smart assistant in cleaning the house. We have tile throughout our house and it requires constant vacuuming and cleaning. The battery charge is enough to completely clean 1600sqft. Although, like any robot vacuum cleaner, it requires maintenance to remove entangled hair, but this is not a problem. The vacuum cleaner does not like high, fluffy rugs. It does an excellent job of mopping the floor using just water or using the cleaning solution from Ecovacs.

I’ve got hardwood floors throughout the house, with a few short rugs or door mats throughout. Especially as fall and winter hit, I can feel everything that gets tracked into the house and across the floors. Add in our dog, and even vacuuming every day still isn’t enough to not step in a pile of dirt. I’ve been looking for a robot cleaner to help win the battle against dirty floors. But with all the hardwood, an always changing floor landscape, and a dog, we needed something with a bit more navigational awareness than a simple robot vacuum. Enter the ECOVACS Robotics DEEBOT X2 OMNI Robot Vacuum & Mop! Pros: - Mapping function works well. - Voice Controls make it easier. - Mopping is good! Cons: - It gets confused and lost half the time. - Erratic cleaning path. I was expecting the Deebot X2 Omni to have a more involved setup but was pleasantly surprised by how easy setup was. Just follow the instructions on the box, then the instructions on the underside of the base station lid. The Ecovacs Home app walks you through the initial setup, through the first mapping. Once you get to the end of the initial setup, the robot will begin scanning your house to create an initial floor plan, I would recommend cleaning up any items or things that would normally not be out before doing this. Otherwise, you will need to retrigger the scanning later, which is not as straightforward as I would have hoped. The mapping function works well, though it does confuse the room transitions and larger objects, but those can be easily modified in the app. The app was easy to navigate and has many features to help customize, but unfortunately, I was not able to find an option to re-trigger the home scanning in the app setting. The first time I triggered it, we had left something on the floor that blocked the kitchen and caused the robot to completely miss the room. Our fault, but still had a challenge retriggering the home scanning as that was done initially through the setup process. I was able to re-trigger the home scanning using the Voice Controls with YIKO, asking it to Scan the house. After the 2nd mapping, I adjusted the map, renamed a few rooms and objects, then set some zone preferences. Overall, the app was easy to use and worked as I wanted it too. Honestly, I had higher hopes for the Deebot X2 Omni with its combo vacuum and mop and LiDAR sensor. The mopping is good, wiping up the hardwood floors and leaving them clean. That is at least where it covers the floors. The vacuuming isn’t particularly good, leaving behind bigger chunks of dirt or debris. I still need to play with the vacuum strength as I have it set on the default settings, which may help. The robot travels along some of the most erratic paths, often missing whole parts of a room during the cleaning cycle. The biggest issue I have with the Deebot X2 Omni is that it tends to lose connection with the base station through half of the cleaning cycles so far, requiring me to return it to the base station so it can resume cleaning. We are at 5 of 9 times having to return the robot to the base station. I’ve watched the cleaning cycle a few times and caught it once leaving the boundaries of the digital map, but just being stuck in the bedroom. I think it got lost as it transitioned over the rugs, thinking it was going farther than it was. I think there are still some software bits that need to be worked out and improved before the benefits of this cleaning robot will come through the inconvenience. I wouldn’t recommend this for anyone who doesn’t have all or mostly all hardwood/tile floors. And only in homes that don’t have a lot of transitions between floor types, as this often causes the Robot to become confused which results in erratic paths and ends with it getting lost, requiring you to place it near the base station. Overall, I’m not impressed with the performance of the Deebot X2 Omni, I had much higher expectations for how smart the device would be. The navigation and route planning needs work to ensure the robot doesn’t get lost half the time. The combo vacuum and mop could be better, but I think suffer from the poor navigation. I’m hoping some software updates and tweaking of the settings in app will improve the performance, but only time will tell. Can’t win a war in a day or so they say.

I love love love this robot, helps me keep my house clean. I help it vacuum by using a handheld vacuum to save on the dust bag cost. I do put the cleaning solution in the water to help my floors disinfectant and smell nice.

Shouldn’t have waited. I have a log cabin with wood floors this product change the entire house. It is so nice to come home to a cleaning and mopped cabin in the country every day. Great work.

I bought this in November of 2023 after being super happy with my N8+ model with also self clean and with the mopping pads. This robot, constantly loses itself and is not able to find the charging station. The main brush is constantly getting tangled with hair and can never finish a job. When sending the robot to clean a specific are it can never find it unless i draw an area of about the same size and then send it. In regards to the vaccum and the mopping job, it is doing a good job but it comes with the price of someone constantly having to be babysitting it. The dirty water tank must be cleaned immediately aftet the jobbis done because otherwise it smells sooooo bad, even after putting in the cleaning liquid from Ecovacs.