Frigidaire - 20 Cu. Ft. Top Freezer Refrigerator - White

An excellent refrigerator for the space we have. We also purchased the ice maker which is excellent as well.

Where to begin?! Worst purchase we made in 2023 and worst customer service with Frigidaire. We purchased in June 2023 and by March 2024 we came home to a completely defrosted fridge and freezer with over $400 worth of groceries needing to be thrown out. I call Frigidaire, on hold for over an hour, finally speak to an agent who tells me to troubleshoot it, I told her I already did, I ask to please schedule a technician to come out and she said not until you troubleshoot it. So I troubleshooted it again and it did start cooling again so she did not schedule a technician to identify the problem. Fast forward to May 2024, I open the freezer to grab my son a popsicle and low and behold the same issue happened again. This time $600 worth of groceries completely destroyed and needing to be thrown out since the fridge and freezer defrosted at such a fast rate and were not safe to eat. I call Frigidaire 3 times and finally get a hold of an agent. He told me the previous agent was incorrect and a technician should’ve come out even if the troubleshooting worked. He scheduled for someone to come out the next day, a technician from a 3rd party company called RR repair. We await the technician, Imran, to arrive the following day and he finally showed up. He took no more than 5 minutes opening the freezer then the fridge door to only LOOK at it saying he needed to order parts that would arrive in 3-5 days. I call RR repair every day during the week asking for an update which the information continues to change and my follow up timeline keeps getting pushed. I finally demand for someone to come at the time that was promised to me so they arranged for someone to come Friday (a week later since the last technician). This was a different technician named Janson who looked at the fridge and said his coworker ordered parts that weren’t necessary. (So now I’m realizing I’ve had a broken fridge for a week and awaiting parts for no reason???) He did not identify the issue while at my house. He claims the issue is something else and we need a new fridge and he will call later after he’s followed up with Frigidaire. He did not call back later so I called him for an update and he said he would call Frigidaire since apparently they had not called him back. He calls me back to say it’s too late in the day to do anything and nothing can be done to find out the issue until Monday (but why he left without finding out the issue to begin with?! I’ll never know…). My husband was back and forth with RR repair trying to come up with a solution before the weekend but they were zero help. Fast forward to today, Monday, I did get a call from Janson who said Frigidaire is having him buy a tool to keep track of the temps of the fridge and if the temp reads check out then “nothing is wrong with the fridge”… An answer that is unacceptable for a fridge that isn’t even a year old. I suspect this repair technician is being lazy and can’t identify the problem AND Frigidaire is trying to buy time until our warranty is up on June 23rd so when it breaks again they won’t need to deal with it. I’ve currently been on hold with Frigidaire for 64 minutes trying to speak with someone to get this sorted out. LONG story short. Do not buy this fridge or any Frigidaire appliances. Their customer service is lacking tremendously, their third party companies they contract out are apathetic, and we are still stuck with a lemon of a fridge we paid $700 for and have lost $1000 worth of groceries in 2 months time. Just don’t do it and buy literally anything else.

Just what I was looking for, more freezer space and a deli drawer. Also, love the big storage areas in the doors.

I am so impressed with that refrigerator. It is so roomy, it can store so many items on the door and freezer.

I am usually very happy with my purchases from Best Buy including appliances. I had been excited to receive this fridge but in-person, it was weird and disappointing. I wish I would have gone in to see it in-person instead of ordering it based on what I saw online. I did not like this refrigerator for several reasons (I returned it and decided to fix my old fridge for which I have a new found appreciation). - First, the configuration simply felt weird. The storage areas on the door were huge. They would be perfect for someone who goes through many gallons of milk in a week. But it wasn't an effective use of space for smaller cartons or to secure condiments upright. There was more freezer space than I expected and less refrigerator space. The shelf in the freezer was placed at a height that didn't seem conducive for storing frozen items. - I noticed that one of the crisper drawers wasn't sliding well. I took it out and noticed one wheel missing and the other broken. - After taking out the drawer, I saw that my hand had a clear slime on it. I found more of it in the fridge (I assume it was a lubricant for the drawers to slide but there was an excess amount of it). - I was also left with some pieces I needed to figure out where to install myself. - Lastly, I thought the doors were supposed to close easily but I needed to give an extra nudge. I will say that Best Buy provided great and friendly customer service for the return. Lesson learned: Even if you research the product online, go to see it in-person and work with a salesperson to ensure is what you want and had envisioned. * I didn't think to take pictures of the freezer and door because I was more concerned with the broken and missing piece at the time.

Worst brand ever, freezer gives our food freezer burns and the fridge doesnt keep our food good even for a week, we have to keep throwing our food away every week

Great refrigerator with lots of space. This one knocks my socks off on all the room it offers compared to my old one the same size. Love it!

Best I can say is it’s relatively quiet! Fine as a spare frig for drinks, etc. As a daily everyday use the inside is totally inadequate. No shelf in freezer. Wire shelves inside w/o deli drawer. Worst is the sharp pointed door edges that have cut or stabbed my hand numerous times. Thankfully I have option to return!

Fridgidaire is a very reliable and dependable product this my third refrigerator by them. The reason that I'm buying a new one is because I needed an update and a more energy efficient one.