iRobot Roomba Combo j9+ Self-Emptying & Auto-Fill Robot Vacuum & Mop - Black

First time purchase smart floor cleaning device. I would say it was pretty impressive. J9+ would be one of my top purchase in our new home. Sweep and mop at the same time while you’re watching a Movie. The technology is good that my ROBO-BOSS don’t bump into wells, definitely recommend this product!

I love it! I don’t mop anymore or swipe. This robot is doing a great job!

Great vac & mop combo. Definitely makes keeping the floors clean automatic.

Weve been an irobot household for a few years and have always loved the vacuums so we decided to try the vac/mop. It does a good job if you give it the time. A deeper clean takes over 6 hours which we do at night so not a huge deal. The first one broke within a month but Best Buy was easy to exchange with. I really appreciate the storage for the extra pieces

Sent me a used one with scratches all over it and hair still caught in rollers.

The best little helper ever! She works hard and does a great job

I recently purchased an “Excellent” open-box iRobot Roomba J9+ Combo from your website, expecting the item to include all original parts, packaging, and accessories (or suitable replacements), as advertised. However, upon receiving the product, I found that it was not in the original packaging, was missing accessories and the user manual, and had visible scratches. Additionally, the charging base recognizes the robot as a different model (J7+), which was not what I ordered. After contacting customer service, I was advised to visit my local Best Buy store. There, I was only offered two options: either pay an additional $170 for a new product or receive a refund. Despite explaining that I would like the product I originally paid for in the condition promised, I was informed that these were the only available options. The product description on Best Buy’s website clearly states that “Excellent” open-box items include all original parts, packaging, and accessories (or suitable replacements). The item I received does not meet this description, and I am disappointed with the lack of options offered to resolve this. I expected that you honor the original description by providing the iRobot Roomba J9+ Combo in the condition promised at the advertised price, or otherwise provide a fair solution as stated on description of what should expect on a “Excelent” open box: suitable replacement.

We bought the J9 unit in the latter part of March of this year, broke down 4 months later. We had to return it to the "service center" and after several days, they shipped it back to us in worse condition than when we shipped it. Called their "customer service" and was instructed to ship it back to them. Going on week two with no unit nor updates. Called the company several times only to get the scripted apologies for the inconvenience. Avoid this company at all cost unless you just enjoy absolute frustration and getting the run around. Definitely do not recommend iRobot.

After owning this vacuum for over a month, it has become more hassle to try to get the vacuum to start a cleaning job than it would be to just sweep the floor. Every time without fail when I start a cleaning job from the app, the vacuum is not connected to my network. I have to go into the product settings and reconnect to the network. This is a daily occurrence. Once I am able to connect to my vacuum, the vacuum always has a low battery and has to charge for at least 20 mins before I can start a job. It will run for about 5 mins then have a low battery message and return to base. In the past week the vacuum will not mop the floors any longer because it is not recognizing that it has a low water tank in the vacuum and won’t refill. When this vacuum works it does an amazing job. Our floors were cleaner than ever before, it just will not start. iRobot has some serious bug issues they need to work out of the vacuum. I’ve tried emailing and have not heard back yet. Will try to call and will update review if they decide to stand behind their product.