Shark - Robot Vacuum & Mop PowerDetect NeverTouch Pro, Combo, Self-Emptying & Self-Refilling with Self-Clean Pad Wash & Dry - Black

Shark

(20 reviews) Write a Review
Was: $999.99
Now: $749.99

SAVE 10% use coupon : SAVE
Free Shipping (1-3 Business Days)
Returns : Click Here
SKU:
6599392
UPC:
622356637121
Condition:
New
Adding to cart… The item has been added

Product Overview

Model number : RV2820ZE
The PowerDetect NeverTouch Pro robot vacuum and mop system is designed to capture more, reach farther, and need you less (vs. Shark Matrix 2-in-1). Its five powerful cleaning technologies help to target hidden debris, stuck-on stains, edges and to optimize cleaning for every floor type, handling the toughest cleaning challenges. Whether vacuuming or mopping, the PowerDetect robot does the dirty work, so you don't have to. It deep-cleans and mops your floors, while the NeverTouch Pro base means you don't have to worry about cleanup or maintenance for weeks at a time. After every cleaning run, the robot will return to the base to empty debris, refill the water tank, and wash and dry the mopping pad so it's always ready for its next clean- maintenance-free cleaning for up to a month. With NeverStuck Technology, the robot lifts itself over obstacles and across thresholds to avoid getting stuck. When mopping, it keeps the pad above carpets to prevent wet messes and deliver whole-home coverage. While the robot handles your cleaning chores for you, the bagless base with Anti-Allergen Complete Seal captures and traps 99.97% of dust and allergens (down to .3 microns, allergens refers to non-living matter).
Dimension
Product Height : 17.56 inches
Product Width :14.33 inches
Product Depth :18.8 inches
Product Weight :25 pounds

Features
UP TO A MONTH OF HANDS-FREE CLEANING AND MAINTENANCE The robot automatically empties debris into the 60-day-capacity bin, automatically refills its own water tank for up to 30 days, and washes and dries the mopping pad after every clean.
5 INTELLIGENT POWERDETECT CLEANING TECHNOLOGIES Five powerful cleaning technologies help to target hidden debris, stuck-on stains, edges and to optimize cleaning for every floor type, handling the toughest cleaning challenges.
UP TO 2X BETTER CLEANING COVERAGE* With NeverStuck Technology, the robot lifts itself over obstacles and across thresholds. When mopping, it keeps the pad above carpets to prevent wet messes and deliver whole-home coverage. (*vs. Shark ION).
CLEANS HIDDEN DIRT AND STUCK-ON STAINS DirtDetect identifies areas with more debris then boosts vacuuming performance. Use StainDetect to target areas with more stains and the robot will boost mopping performance by taking multiple cleaning passes.
ADVANCED EDGE CLEANING No cleaning details missed—when vacuuming, EdgeDetect blasts air to push debris from edges into the robot’s cleaning path. While mopping, it extends the pad up to an inch to for edge-to-edge mop cleaning.
PERFECT FOR HOMES WITH PETS The NeverTouch Pro Base captures and traps 99.97% of pet allergens* and dust, and Odor Neutralizer Technology traps odors for a fresher smelling home. (*down to .3 microns, allergens refers to non-living matter)
PREVENTS BACTERIA AND MOLD BUILDUP The antimicrobial mopping pads are designed to prevent bacteria and mold growth, so the pad is ready for every clean.
CUTTING-EDGE NAVIGATION TECHNOLOGY The advanced 3D sensor and 360° LiDAR work together so the robot can detect and avoid obstacles and furniture, adapting to everyday changes while diligently cleaning your home.
SET SCHEDULES, CLEAN ON DEMAND, TARGET CLEAN Let the robot do the cleaning, and tell it exactly how you want the job done. Target specific spots for extra cleaning, set up no-go zones, create a map of your home, schedule cleanings, and more.
WHAT'S INCLUDED PowerDetect Robot, NeverTouch Pro Base, 1 Odor Neutralizer Technology Cartridge, 3 Antimicrobial Mopping Pads, 2 Side Brushes, 12 oz. bottle of Shark Multi-Surface Cleaner.

What's Included
Shark PowerDetect Robot Vacuum and Mop
Nevertouch Pro Base
Shark Robot Side Brushes (2 Pack)
Shark Multi-Surface Cleaner Starter 12 oz Bottle
Shark Odor Neutralizer Cartridge
Shark Robot Antimicrobial Mopping Pads (2 Pack)

Reviews

(20 reviews) Write a Review

20 Reviews Hide Reviews Show Reviews

  • 3
    Works well, but the software is the weak point

    Posted by Patricia Parker on Oct 14th 2024

    I’m a big fan of Shark/Ninja products; I own quite a few both as review units and as purchases. I have a 10-year-old plus Shark regular vacuum that I still bring out for manual jobs, and it still works great. I own a few Ninja kitchen products that I use almost every day, I love them so much. But I found the Shark - PowerDetect NeverTouch Pro to be a bit of a disappointment, at least in the limited time I’ve had to work with it. It's not that the NeverTouch doesn’t have some incredible features; it definitely does. It’s just that the actual implementation of some of those features either don’t deliver on the promise or fall short. I found the initial mapping to be trying in comparison to my current Roomba. It took me at least three tries before I could get a map that resembled my layout enough that I could figure out which rooms were which. I’m hoping that this will get better over time as the algorithm gathers more data from ‘missions’, but to be honest the first time I looked at the map my Roomba created, I knew exactly which rooms were which. The ability to raise and lower itself to account for thresholds and carpets is great and it really worked well with my older home’s higher room thresholds. Although my Roomba was able to cross over them it always struggled and would take multiple attempts before entering the room. The Shark rolled right over them, but it did get stuck in an area of my living room that I don’t remember the Roomba having an issue with. While it was easily remedied by editing the map with a no-go zone, this exposed another feature letdown. Had I not had the app open and running, I wouldn’t have known the Shark was stuck as it produced no notification of the error condition. I checked to make sure I had notifications enabled on my Android phone and they were, but I get no notifications when a mission is complete, failed or stuck. I also made sure that in the app settings that Push Notifications were turned on – they were. I’ve never seen this before in all my years as an Android user (a lot more than I’d like to admit). Usually, the problem is getting too many notifications! I find this unacceptable. Yeah, it’s cool that the robot talks and announces its status but that only works if you’re in the same room or have excellent hearing. This alone is costing the Shark a star; it makes me hesitant to run the vac unsupervised which is entirely the point of owning a robot vacuum, right? I tried researching this but found no explanation why the Sharkclean app doesn’t work like every other Android app. It’s a real shame as the vacuum and base themselves are pretty awesome. I really didn’t expect the mop to work as well as it did but after a session in my living room my floors looked as clean as if I had done them with a Swiffer wet mop, yet without the streaks. But this led to another disappointing discovery; while the Shark can do a vacuum first then go back to base and pick up the mop for a mopping mission, it can ONLY do this in WHOLE HOUSE mode, either on demand or as part of a schedule. You can’t send the NeverTouch to a room and specify a vac and mop, nor can you do so in Spot Cleaning mode. To clean my Living Room, I had to first run a vac mission and wait for it to be completed then send the Shark out on a separate mopping mission. Again, it *did* work well, but it begs the question WHY? It's not all bad news though; the vac cleans really well and some of the features like Dirt Detect and the ability of the unit to blow dust out of the corners and edges of a room into the suction path work amazingly well. It is quieter than any other robot vac I’ve used, and the odor control pack is a welcome upgrade. When my Roomba did a dustbin evacuation, it sounded like a jet engine spooling up and then the entire room smelled nasty, like warm dust for half an hour or more. The Shark just makes the room smell nice when it evacs. And I actually have run the vac in the room while watching TV, something I could never do with my Roomba. I think the Shark NeverTouch has some innovative features and works well, but it’s Achilles Heel is the app/software. While that’s a shame, I’m hopeful that feedback will improve the areas in which it is lacking. I can’t argue with the end results, and I believe the marketing hype that I won’t have to do much beyond emptying out the water and dust catch bins once every 60 days. But the notification thing and some of the software eccentricities are things I feel a potential buyer needs to be aware of and need to consider. For the first time, the brand has let me down in these respects, but I have faith that Shark will improve.

  • 5
    The Shark PowerDetect Pro Robot Is Awesome

    Posted by John Moon on Oct 3rd 2024

    Received my Shark PowerDetect NeverTouch Pro robotic vacuum and was anxious to try it out as I already own 3 others but different brands. It was packed nicely and included was an extra side brush (this only uses one), a second mop pad, Odor Cartridge and Shark Multi-Surface cleaner in a 12 oz. bottle. There was the base unit, a ramp and of course the robot. I proceeded to set it up using the included instruction sheet. Removed all the protective wrapping. I had a perfect spot in my kitchen to put the base and ramp as you need a level hard-floor surface and also good WiFi. The ramp easily clicked right in place on front of the base station. Inside the lid on top you'll find the clear water container on the right side and the dirty water container on the left. Both have handy handles making it easy to remove them. There is also the Odor Cartridge assembly and then on the far right and side is where you pull out the dust bin. No more bags to purchase which I was quite happy about. I attached the single side brush on bottom of the robot and started in. I then downloaded the Shark Clean App on my phone but you can also press the Dry icon on the vacuum to start just a dry clean. The app offers mapping, scheduling, No-Go Zone placements and cleaning reports. I then let it fully charge and got ready to test it out. Shark offers you different names for the robot when you make your account and I chose Sharkira. The first thing Sharkira did was explore the house in order to produce the map. It was very thorough and the map was pretty much right on when finished. It basically cruised all around the edges of each room. After that was done I started the vacuuming process. I was surprised how quiet it was. Sharkira did bump into a few things but as time goes by it will learn the layout better and I'm sure that issue will go away. One thing to note is there is no suction adjustment ~ it automatically senses when there is more or less dirt to collect. That was one thing I must admit I was a little disappointed in. Once it was done vacuuming it headed back to the base station which it found without issue and emptied. This thing really cleaned even without the suction being adjusted! I seriously thought my floors and area rugs were clean but this Shark found cat fur and dust I didn't know was there. It also hugged the corners around the bases of my kitchen cabinets ~ something my other 3 seem to lack the ability to do so properly. If you have places you don't want it to go simply edit the map and place NO-GO zones. Simple to do. You can also divide the rooms by drawing a line. My rooms were automatically numbered and where I have rugs the map shows little dotted patterns. You can choose which room you want cleaned and even do a SPOT CLEAN which will do just an area you want done. That is such a great feature! The app also has a battery level indicator on the upper right corner and will tell you if your water tank is empty. It then states MISSION COMPLETE when cleaning is over. You will need the app to use all these features. As far as the mopping part I found Shakira to be very mindful not to dampen any of my rugs. The back end will lift up where the mopping pad lies. There is a self clean and dry feature for the mopping pad and if you are not mopping the pad drops off at the base station which is really cool as it's not being used anyway. I was impressed with its mopping ability but as I have another cleaner specifically for my hardwood flooring I probably won't be using that feature often but wanted to test it out. No disappointment there ~ worked wonderfully. On the app you can schedule, get the history, enable notifications and other things to make using this robot so easy to use. I really enjoy watching Sharkira in action while I sit in my recliner! It connected perfectly to my WiFi with no dropped signals or issues. Never got stuck anywhere either ~ climbed easily over the thresholds my other robots have issues with. I can definitely recommend the purchase and it's a real asset to my robotic vacuum cleaner collection! Shark has a true winner here and it's now my favorite luxury robot!

  • 5
    SELF SUFFICIENT ROBOT!!!

    Posted by Raymond Richardson on Oct 2nd 2024

    The Shark PowerDetect NeverTouch Pro robot vacuum and mop that offers unmatched convenience and efficiency. I have to say this is probably one of the best robot vac and mop options that I have tested out in quite some time offering features that I have yet to see on any other robot vac and mop manufactures that I have tested so far. So, lets go over what this Shark has to offer. Specifications: 17.56 H X 18.8 L x 14.33 W - 25 lbs No More Dust Bags: Yes, you read that correctly, even though this robot vac and mop comes with a self-emptying base, it does not require you to change out any dust bags when the dust bin is full. Simply empty out the dust bin and put your robot back to work. There may be other robot vacs out there that may offer the same feature but I have not come across any, saving me time and money. Self-Emptying Base: The 60-day capacity bin capacity. Depending on the level of dust, dirt and debris, this may vary but the dust bin is rather large so you won't have to worry about emptying it out every week. The dust bin exhaust also offers an odor neutralizer, so no more smells either. Self-Refilling Water Tank: The robot automatically refills its water tank for up to 30 days of mopping, ensuring consistent cleaning performance without human intervention. This eliminates the hassle of refilling the water tank every few days and ensures that your floors are always clean. There is also a dirty water tank, which stores the dirty water for dumping later on. The dirty water tank is a bit smaller and may require dumping more frequently. Self-Cleaning Mopping Pad: After each cleaning cycle, the base washes and dries the mopping pad ensuring a clean mop pad is used every time. One other neat feature of this robot is that the mop pad slides out to clean the edges and when you only need to use the vacuum function the mop pad is dropped off at the base station so it's not dragging the mop pad with it unnecessarily. Powerful Suction: The PowerDetect technology effectively picks up dirt, dust, and pet hair, leaving your floors looking and feeling clean. One neat feature that this robot offers is that it uses air to push and dust, dirt and debris from the edges to the front of the robot for the rollers and the suction to pick up, ensuring every edge and corner of your house is clean. Smart Navigation: The robot uses advanced navigation to efficiently clean and map your home. The mapping function took about 10 minutes and surprisingly accurately mapped the house on the first try. Once the mapping function was finished, the robot went back out on vacuuming run to find all the area rug were in the house so that it knows where and where not to mop. Never stuck Technology: This is a really cool feature of this robot vacuum cleaner. The never stuck features allows the robot to do two things. First, it allows the robot the robot to lift up its mop pad so that when its cleaning and mopping it does not mop your area rugs and secondly, it allows the robot to go over thresholds and to get itself unstuck if it happens to get stuck somewhere. My experience with this was when one of its wheels got stuck in one of floor vents and it was able to get itself out and went back to work like nothing. Overall, the Shark PowerDetect NeverTouch Pro is one of the best robot vac and mop that I have tested out so far. Its self-emptying, self-refilling, self-cleaning and NeverStuck features make it a truly hands-off solution to home cleaning. I would highly recommend checking out this robot vac and mop if you are in the market.

  • 5
    Clean Elizabeth Is my Queen

    Posted by Laura Roberts on Sep 29th 2024

    I’ve had the robot vac mop dubbed Clean Elizabeth, a little under a week and have used it to clean and mop most of my house. I very satisfied so far. I didn’t pre vacuum the house and it left it clean. I haven’t mopped in 3-4 weeks and the floors were left clean. I probably need to spot scrape some caked up debris before running it again just because it does clean the floor but cannot do anything about dried up spot dirt. It does not use a lot of water and is pretty quiet, much quieter than m basic roomba. I scheduled it at 6 am Saturday morning to try out the scheduled setting and it ran without me knowing not until the dogs started barking. Will I recommend it? YES and I have recommended it to family and friends. Best Christmas gift to myself as I hate mopping with a passion.

  • 1
    Love Shark Vacuums, Now Hate Shark Robots

    Posted by Anthony Reyes on Sep 26th 2024

    At first the vacuum performance had us very impressed, while the app was disappointing. After less than two weeks of using, we will be returning this. Here is why; 1) device won't mop anymore due to an error we can find no information about on Shark's website, app or in the device manual. The vacuum says something is in the way of the dock while the app says the mop needs the mop head manually attached. Nothing we tried is resolving the error 2) the app is horrible. We have multiple Roombas and are really surprised that Shark's app didn't have basic things such as live updates on where vacuum is at during current job. App also continuously shows it activated NeverStuck, but when you click to see the report about where it got stuck, it shows a map of what it cleaned with no details on where it was stuck. Also, the app loads very slow and the customer support chat doesn't function. 3) the mop reservoir/solution is supposed to last about 30 days. We have it mopping less than 600 sq ft only 8 times and it used 80% of the fresh tank already. 4) It isn't running the schedule jobs at the right time. I have it set to start jobs at 12:30 and it keeps starting them at 4:15. The history of cleaning shows many different cleaning runs not started manually or by the schedule. It also shows a day where it did not run on schedule, but there's no info on why it didn't. 5) it has already started having errors about sensors being blocked and needing cleaned. All in all, not as hands off as advertised and the lack of support for troubleshooting led us to return the item. We will not be buying a shark robot vacuum again.

  • 5
    Amazing technology in a fantastic package!

    Posted by Patricia Sanders on Sep 16th 2024

    I’ve had a Shark upright vacuum for years. It still works like I just took it out of the box and it has been through A LOT of use. Shark produces quality products and I’m excited to share my experience with the first robotic vacuum I have used from Shark. First Impressions My expectations were high being that this is a Shark product but just reading the outside of the box and seeing all of the smart features of this device, I was blown away and thought well, maybe its too good to be true? Unpackaging and setup was pretty easy and took me around 15 minutes to get everything out, untaped and ready to go. Shark did a great job of providing the step-by-step instructions needed to get up and running. At first glance, this unit is nice. Its big, but it’s nice and aesthetically not intrusive. It feels very well made too. The design of the base, water stations, odor control, and dust bin are very unique and I was very eager to get the device up and running to see how it performed. A side note about the instructions: First and foremost, read the instructions and follow them. Based on where my previous robotic vacuum was located in my home, I decided to put this in the exact same spot even though the instructions clearly stated not to put it on carpet and that it needed a certain amount of space around the base for the device to properly function. I ended up running in to a mess of issues because I failed to follow the instructions. I ended up moving the location of the base, and factory resetting the device which resolved ALL of my issues. Battery Life Ill jump right in to the battery life and say it is adequate for the amount of features this device has. I can vacuum my entire area which is approximately 638sq ft and it takes about 81 minutes. This is running vacuum only. When doing the vacuum and mop, it does have to go back to charge before it can continue and finish. Im fine with this. I typically run it at night when we are asleep or when we are away from the house. I have no problems at all with the battery life on this device. Simplicity Not only was setup easy but the robot is extremely easy to run, schedule to run, choose exactly what you want to do whether you only want certain rooms, or even certain spots cleaned. I’ve tested all of these features in the app and they work great. The app is very nice and the user interface is very simple and easy. It was designed very well and I have yet to have any issues at all with the app or use of the robot. It has never got stuck and this is likely due to the “Never stuck” feature. My previous robot vacuum got stuck often and its very inconvenient. Convenience Speaking of convenience, the never touch feature is just an absolute must have. Ill never go back. It empties itself, it cleans and dries the mop pad following the mop cycle, it fills the unit up itself prior to the mopping and if it runs low during the mopping cycle, it will return to the base and get a refill. The technology in this robot vacuum is truly next level. The dust bin, waste water bin, and water fill tank are large. The claim is that they have a 60 day capacity but that is very subjective and solely based on how much you use it. I have lots of kids, so I use it daily. I myself, based on my personal usage, can probably get about 30 days realistically. Performance Overall, I’m very satisfied with the performance and cleaning capabilities of the unit. With the included advanced edge cleaning features, I really notice a stand out difference in just how much better this unit cleans than my previous unit. I really put it to the test. I even unintentionally did a glitter test. My daughters dress for homecoming made quite the mess with all the glitter literally everywhere and this unit did an absolute fantastic job of cleaning it. On the first pass, I would say it cleaned up 90% of it. On the second run, its obtained 99%. Which was very impressive given the absolute destructive nature of the glitter dress. The mop cycle of course helped tremendously in this glitter clean up effort but I definitely notice when the unit has been through a cycle because my floors are very clean. Both carpet and tile. I would highly recommend this unit to anyone looking for a durable, high performance, and very convenient robotic vacuum/mop combo. It works extremely well and I am very satisfied with the product.

  • 3
    Built Well, BUT Very QUIRKY. Software NEEDS Work!

    Posted by Emily Jensen on Sep 15th 2024

    Shark Has Jumped the Shark a little with this one! There is So Much POTENTIAL Here With This Unit. SHARK I HOPE YOU ARE LISTENING!!! I have a couple Shark Items and overall, I have been VERY pleased with them! I have also wanted a robot vac for a LONG time so when this came up for testing and review I was SUPER Happy to get the opportunity to to get my hands on it AND it seemed a kismet and logical fit for me based on my other Shark Stuff that I’ve been happy with. I was waiting for its arrival like a kid waiting on xmas morning….so excited! It came SUPER Well packaged and protected. Shark always does a great job with packaging. BUT there was only a quick start guide and no owner’s manual. Following QR codes takes you to online “support” to learn about the unit but I found this to be rather tedious and also, some of the info I was looking for I still cannot find. For a product at this price point, I feel that a physical, well laid out owner’s manual SHOULD BE INCLUDED! For instance, I still do not know how to empty the water out of the robot’s tank manually….like if I wanted to refresh the water or use a different mop water mix than what is already in it. I still am unsure if it is OK to use other floor cleaners in the unit like PineSol, Fabuloso, Mr. Clean etc. and it took me a day and half to figure out how to take out the dry debris bin AND How To Empty IT! It was magic until I found out where all the dry debris from vacuuming went. I have No Idea what any of the LED colors mean when they change on the RV and I had to watch the unit to see what the LED Colors on the Base mean. None of this info is part of the quick start guide and Shark just left me hanging to figure it out on my own. Not really happy with that “experience” at this price level! The unit and concept as a whole are SOLID! This is a great idea and the physical item is done very well and the NeverTouch is soooo GOOD! I like just being able to fill it with soapy water, empty the dirt bin and the gray water and walk away. It literally takes less than 2 minutes and I don’t have to do it all that often. The concept here is fantastic and so is the equipment. The brains…the control software and the app….well…..they are junk at this point and need WAY MORE updates and development!!!! I hope they are listening to people and the app gets a “full overhaul” and they release a firmware update right along with it to the robot vac itself. If they do that then the rest of my review is null and void, except the edge cleaning inability on carpeting. {TLDR: This RV is good for getting the “majority” of daily “dusting” done without a person having to do it. REAL mopping will still be needed and all edges of carpet and hard floors will still need to be addressed periodically in the traditional way. This is a “maintenance tool” not a replacement solution to the way things need to be done to get it done the right way. Don’t send this RV to clean up a spilled drink….because it’ll just push the drink around the floor and make a bigger mess. This is for “dust mopping” and foot print dirt control in high traffic areas. Normal cleaning will still need to be done.} Again, I really, REALLY wanted to like...no, LOVE this machine, but I have to be honest here. The base unit and the actual Robot Vacuum (RV) are NOT the issue here. The software that runs it all and the app are the issue! This unit has SO MUCH POTENTIAL but the software control, options and the app NEED A LOT OF WORK! All of my views on this are as if I tossed out the hefty premium for this item and the expectations I would have…. and the experience I did have, in reality, while testing and using the unit. There is a lot to love about the machine itself, so don’t get me wrong. The machine is smartly designed and EASY to maintain. Put water and soap mix into one side and periodically empty the dirty water from the other and then pull out the bin in the back and empty the stuff from vacuuming. Even the vacuum bin has an air freshener on it so it doesn’t end up smelling like an old vac usually ends up smelling when it runs. Then, once in a while pull out the base station filters, rinse and dry them and that's it. So as far as the maintenance is concerned, it is super simple and way less hassle than vacuuming the traditional way, then sweeping…and then finally mopping…then emptying the vac, putting the broom aways and cleaning up the mop and bucket. The machine base seems solid and well built and I have had no leaking issues at all. The machine was easy to set up out of the box with the “quick start guide” even if you are like me and this is your first RV. OK, Real Talk here. Do NOT throw away your traditional vacuum cleaner or swiffing stick! This RV does NOT do a good job on carpets, especially around the edges of wherever it is running. The brushroll is about 5.5 inches wide and it is in the direct center of the RV and (On Carpet) this leaves ALL the edges Untouched! I suspect this is the issue with all Robot Vacs so I’m not “that” upset over that issue, specifically. On carpet it does a good job only in areas away from the edge of travel. Even then I found the “dirt detect” doesn’t actually do all that much, if at all. For example, I was out cutting up trees from the hurricane and had some chainsaw wood shavings and saw dust on my pants that dropped to the floor when I was getting changed to take a shower. I thought “I have this new and fantastic, super smart RV to clean that up so I’m going to leave it there and see what happens.” Well…I ran TWO entire home cycles and one “spot clean” cycle on that spot and I still had to get out the regular vacuum to clean it the right way. Same thing for some small debris on the kitchen throw rug at the back door. Multiple times it was passed over and left stuff behind and, of course, the edge was not touched at all so that had to be cleaned up the old school way. So carpets, not really impressed with the unit or its “Smart DIRTDETECT/POWERDETECT” technology. It didn’t seem to do much in my testing, the chainsaw debris just being one example of many, used for illustrative purposes. Suffice to say that the ”EDGE CLEANING” that is boasted about only applies to the Mop Pad and I have only ever seen the mop pad do that “edge cleaning, kick out trick” that it is supposed to do occasionally and not along all edges. Even on hard floors I have edges that have been missed because this feature did not engage and/or the RV did not take a logical path (RV didn’t take the right approach to the “circle of the room”) so that the edge clean function could be called upon to try and clean the edge the way it is supposed to do. Even when the mop pad kicks out and it is trying to “edge clean” the RV is so far away from the actual edge that a swath of floor ends up not mopped all the way around. Also, I have watched this unit very closely due to having to submit a review and when mopping it misses entire sections of hard flooring that are part of the map, part of a room…etc. I have sent this RV on a “re-mapping” trip probably over a dozen times and have set up rooms in the app, have set up merges, have done every little tweak and adjustment that the app actually allows and nothing gets the RV to work the way one would expect an RV that cost this much to work. THE SOFTWARE IS THE PROBLEM HERE!!! Not anything about the machine! The machine has all of the sensors and other gadgets it needs to do a Spectacular Job IF the software handling it were on the same playing field as the hardware doing the work. The app is very generic and lacks a TON of functionality that it SHOULD HAVE, which I can’t include due to space allowed for review text. IF the control software was on par with the quality, build, materials, sensors and design of the actual RV then this would be an absolute Grand Slam, Knocked Out Of The Park. All the shortcomings of the machine can all be mainly pointed back to the control software, on board processing, lack of control via the app and the communication of all those systems with each other to produce accurate results in the real world physical space. I am REALLY let down with the functionality of the unit and the lack of control that I have over the unit via the app. I honestly expected way more out of the package. I am an electronics hobbyist and I can LITERALLY build a better robot to follow edges More Closely and NOT get lost out of an Arduino, some lines of code, some sensors and a couple motors. So if I can do it on my couch in my living room with bits and bobs of "Electrical Legos” then there is NO EXCUSE that it cannot be done to a way more precise and professional level in a consumer grade RV at this price point. REALLY disappointed and underwhelmed at the performance of the unit….not the cleaning capability but the performance needed to get it to clean. This is honestly the first Shark product that hasn’t blown me away out of the box…and even months later after using it...to still impress me with how well it is working. Overall, with all the time and effort, and remapping, fidgeting, etc. and it still doesn’t do what I expected it to do I cannot recommend this to anyone in its current TECH CONFIGURATION for this kind of premium. If this RV was attached to my bank account...real money…I can honestly say I would have returned it on the third day. I would not run out and buy another one today for another location, so I cannot sit here and tell y’all that it’s the “Bee’s Knees” and still put my head on a pillow to sleep soundly at night. I truly appreciate the opportunity to test and review it and I can only hope that my comments are taken back to the development team so they can be worked on and that Shark isn’t mad at me for telling it how it is. NOW….if you do not mind vacuuming the edges of all your carpets and swiffering up the edges of the hard surfaces and just want something to keep the majority of cleaning at bay then, yeah, this is AWESOME!

  • 5
    A Top Tier Robot Vacuum

    Posted by Scott Stark on Sep 15th 2024

    After spending some quality time with the Shark PowerDetect NeverTouch Pro, I can confidently say this is one of the best robot vacuums with a mop combos I have ever used and can truly say that it is a game-changer in home cleaning. Designed with advanced features like self-emptying, self-refilling, and self-cleaning, it takes convenience and automation to an impressive level. Setting up the PowerDetect NeverTouch Pro was incredibly easy. After unboxing, I was immediately impressed with the sleek, modern design that fits well into any home décor. The instructions were straightforward, you just scan the QR code on the vacuum, which takes you to the app store to download the shark app and then just follow the step by step instructions in the app. Starting with connecting it to Wi-Fi and syncing with the Shark app took just a few minutes. The app itself is user-friendly and offers easy access to various features, from scheduling cleans throughout the week, deciding if rooms are vacuum only, mop only or a combo of mopping and vacuuming and to monitoring the vacuum’s progress. Once connected to the network, the Shark will then go into mapping mode, where it will map out the floor plan of your home. I was shocked at just how accurately it mapped out my place, and indicated which rooms in the house were hardwood floors, which rooms had carpet and which rooms had rugs in the rooms with hardwoods. The Shark PowerDetect navigates well thanks to its intelligent mapping system. It’s able to remember my home layout after just a few runs, and it avoids obstacles like furniture legs, cables, and pet bowls without any issues. In tight spaces, it maneuvers effortlessly and doesn't get stuck in any weird corners or under furniture. The object avoidance feature is particularly impressive; I noticed that it recognizes and avoids socks, pet toys, cords and other small items instead of pulling them in. One of the standout features of this robot is the powerful suction and intelligent PowerDetect technology. It’s able to identify areas with heavier dirt or debris and ramps up its suction power accordingly and for those hard to reach corners it will shoot out a gust of air to push the dust and dirt out so it can suck it up. I tested it on various floor types from tile, hardwood, rugs,and carpet and it consistently performed well across all surfaces. Even high-pile carpet wasn’t much of an issue for it, which is a huge win compared to other robot vacuums I’ve owned, where it would get stuck on a simple bathroom mat and not be able to finish the job. This is not the case at all with the Shark PowerDetect NeverTouch Pro and it lives up to its name. The self-emptying feature on the dock is a dream come true. It holds up to 60 days’ worth of dust and debris, which is particularly useful if you have pets with long hair or children who tend to bring in a lot of dirt. The robot automatically empties itself when it returns to the dock, which is a big plus for people with busy schedules. Additionally, the self-refilling feature for the mopping tank is incredibly convenient. It ensures that the mop is always ready to go, without any need for manual refills before each cleaning session. I have now convinced my parents that they need to get one of these for the lake house, since they will go weeks at a time without visiting and this is the perfect device in order to keep the lake house clean while they are not there. As for the mopping function, it exceeded my expectations. I hate mopping and would never do it myself, unless there was a spill and that would mostly be just taking a wet paper towel to the spot. The Shark comes with more than a decent size water tank and thanks to the self-refill feature, it doesn’t require much attention. It lays down just the right amount of water to clean without leaving floors too wet. The Shark PowerDetect's mopping path is precise, and the microfiber mop pads do a thorough job of removing light stains and dirt. It may not handle deeply embedded grime, but for day-to-day maintenance, it’s great. And say spill a glass of apple juice on the floor, you can just go to the Shark and tap the spill tab in the app and give you a crosshair where you can then tap on your home's floor plan and the shark vacuum will go to that area and mop up the spot. I was pleasantly surprised by how quiet this vacuum is, even with its powerful suction. I could run it in the early morning without worrying about disturbing anyone, which is a big plus for families or shared living spaces. When it self-empties at the dock, there is a brief louder noise, but it’s not disruptive and only lasts a few seconds. I can honestly say this is one of the quietest Robot vacuums I have used to date. The NeverTouch Pro is genuinely low maintenance. The bagless 60-day capacity for debris means I don’t have to empty it often. The self-cleaning feature also saves time since it minimizes the build-up of dirt in the machine. Additionally, the app sends notifications when it’s time for a quick checkup or if anything needs a manual intervention, which hasn't been necessary so far. This Shark vacuum has great battery life. In my experience, it can run for about 2 hours on a full charge, which is more than enough to cover an average-sized home. If it runs low, it automatically returns to the dock, charges itself, and then resumes cleaning where it left off. I really like that it doesn’t miss any spots or require manual re-docking to complete the job. Pros: 1. Powerful suction with PowerDetect: Automatically increases suction in dirtier areas. 2.Self-emptying and self-refilling: Truly hands-free for up to 60 days. 3.Effective mopping: Precise mopping without overly wet floors. 4.Efficient navigation and avoidance: Smart mapping and good object avoidance. 5.Quiet operation: Operates quietly, suitable for early mornings or late nights. 6.Low maintenance: Bagless design and self-cleaning feature save time. Cons: 1.High initial cost: Premium features come with a high price tag. 2.Limited deep-cleaning for mopping: Great for light maintenance but not for tough stains. 3.Self-emptying noise: Although brief, self-emptying can be a bit loud. 4.App dependency: To maximize features, the app is necessary, which may not suit everyone. Overall I highly recommend the Shark PowerDetect NeverTouch Pro in that it is one of the most versatile robot vacuums I’ve used to date. It’s definitely an investment, but the features make it worth the price for anyone looking to minimize household chores and maintain a clean home effortlessly.

  • 5
    Set it and forget it, enjoy clean floors

    Posted by Alexis Williams on Sep 14th 2024

    I am so impressed with the total package that is this new Shark PowerDetect NeverTouch Pro robot vacuum. I have a small collection of shark robot vacuums now since I live in a split-level home and unfortunately these robots cannot climb stairs. So, that means one robot per level. It does give me a lot of frames of reference for comparing them which is only fair since they are all from the same brand. They share a lot of common things such as a few interchangeable parts here and there, similar behaviors, and all use the same app for functionality. All of that makes setting up and using this new model a familiar and easy process, using the app to get it connected to Wi-Fi, waiting for it to charge enough to explore and create a map, label your rooms and tell it where not to go, and finally getting started. Watching it run I can see where the improvements have been made as well as where things have been kept the same for better or worse. I never like the process of having to prep and attach the mop for my other older robot to be able to mop my floor, which has always caused me to never actually do so. That is the biggest change in the NeverTouch Pro, and something that is game changing for me. Daily vacuuming is basically the same as always, it does a good job avoiding new obstacles and keeps my floors free of dirt and dog hair from my two pups. I have it setup to run a mop cycle twice a week, and that process differentiates it from my other robots the most. This model will attach and detach the mop automatically, leaving it in the dock when not in use, and will refill its reservoir on its own as well. It does a great job with mopping compared to the other one I have, largely because it is capable of detecting soil levels and slowing down over those spots that need more scrubbing to allow itself the time to do so. It will also extend the mop pad about an inch to the left side of the body while up against the baseboards to ensure it doesn’t miss those edges. I have also noticed that when needed it will make additional passes on spots that need more attention, particularly right near my dog’s food and water bowls which have always been dirtier than the rest of the floor understandably. It has more than enough capacity in the onboard water tank to complete the 500 sq ft level it is tasked with in one go without needing to return to the dock for a refill, and never struggles with battery life in that space usually having 70% remaining when finishing up a job. After a mop job, when it returns to the dock it will empty itself out like a normal bot does, but then goes through a pad cleaning process and will spend about 6 hours drying the pad afterward. So far, I filled the clean water tank once and it is still about 75% full after two mop cycles so it really will last that advertised 30 days without my intervention on my set schedule. For vacuuming, it is smarter than my other bot with additional sensors on the front and underside which help keep it out of trouble better. However, somehow while mopping it did trick itself into thinking that the floor vent it was traversing over was a cliff it was about to fall off of and stopped running once so hopefully that was a fluke and won’t become a regular occurrence. This robot is truly a set and forget experience. I will eventually have to refill the clean water tank and empty the dirty water and vacuum bin, but those events will be sporadic. My kitchen floor is cleaner more regularly than ever, and I anticipate a similar level of reliability as I have experienced for years now with my other Shark robots. It almost feels like it shouldn’t be this easy, and somehow Shark have done something truly special this time.